Questions, answered.

AllTracer is a real-time RMM and remote-support platform that unifies fleet monitoring, one-click remote control, and no-install support sessions in one browser-based console. It's built for the people who keep everything running — from a live dashboard down to a terminal on any machine — and is priced by usage from $1 per machine per month. See the full platform.

AllTracer is for MSPs, internal IT teams, and solo technicians who manage and support Windows machines. Whether you run a handful of endpoints or a large fleet, the same console handles always-on monitoring and on-demand remote support — so you don't have to stitch together separate tools.

AllTracer's monitoring agent and remote control run on Windows, while the technician console runs in any modern web browser — there's nothing to install to manage your fleet. That means you can monitor and support Windows machines from Windows, macOS, Linux, or a tablet, wherever you have a browser.

AllTracer unifies RMM fleet monitoring with no-install remote support in one console, where most remote-access tools only do the support half. You get a live dashboard, streamed CPU, memory, and disk metrics, and alerting alongside instant screen control — so the screen you support from is the same screen you monitor from. Compare it directly on our ScreenConnect comparison.

AllTracer is usage-based: $1 per managed machine, $15 per concurrent technician seat, and $10 per on-demand support session per month, plus an optional $49/mo Elite Monitoring add-on. You pay for what you actually run — there are no per-technician tiers to outgrow. See full pricing.

Yes — AllTracer includes a 30-day free trial with no long-term contracts, and you can cancel anytime. You can explore the full console and connect real machines before you decide, so you're evaluating the product you'd actually run.

Yes. Upgrades take effect instantly and are prorated, while downgrades apply at the start of your next billing cycle. And because pricing is usage-based, your bill naturally tracks the machines, seats, and sessions you actually use month to month.

Elite Monitoring is an optional $49/mo flat add-on that unlocks custom alert rules, deep system tooling, and a full audit trail. It's for teams that want granular threshold alerting and a complete record of activity across the fleet. You can add or remove it anytime — see pricing.

It depends on the job. For ongoing monitoring you deploy a lightweight, one-click agent that self-registers each machine; for a one-off support session there's nothing to pre-install — the user just runs a small connector and reads back an 8-character code. Technicians never install anything, because the console is browser-based.

Minutes. There are no servers to stand up and no infrastructure to manage — you sign up, deploy the agent to your machines, and they appear in the console. Because AllTracer is cloud-hosted, you're monitoring in about the time it takes to run an installer.

The agent self-registers. Once installed, it checks in to your tenant automatically and shows up in the console with its live status and streamed metrics — there are no manual enrollment steps. Each machine identifies itself and starts reporting on its own.

A user who isn't on your fleet runs a small connector, reads back an 8-character connect code, and approves a PIN — then you're on their screen with full control in seconds. Nothing has to be deployed in advance, and the session ends cleanly when you're done. Start one at Connect.

Yes. A session supports many viewers at once with a single active controller, and control hands off cleanly between technicians. That makes it easy to escalate, shadow, or collaborate on a tricky issue without anyone getting kicked out.

AllTracer secures every connection with encryption, enforces strict per-tenant isolation, and gates remote support behind PIN-approved sessions. Role-based access control limits what each technician can reach, and activity is captured in an audit trail. Learn more on our security page.

Yes. AllTracer enforces strict per-tenant isolation, so your machines, sessions, and data are kept separate from every other customer's. Role-based access control then scopes what people inside your own organization can see and do.